What are Resort Credits?
Resort Credits are a program offered by the Hard Rock Riviera Maya. Use your Resort Credits just like cash (service fees apply) towards tours offered by the resort, golf, spa & beauty salon services, and upgraded wine/food selections.
To use Resort Credits during your stay, visit the Hard Rock Riviera Maya Vacation Planners in the lobbies or contact them via email before you arrive! For booking spa, golf, or tours in advance, email : firstname.lastname@example.org with the subject line "Guest Attending My Morning Jacket One Big Holiday February 4-8".
How many Resort Credits will I get?
Resort credits are applied to each room, not per person. You will want to plan accordingly with your roommates. You can earn additional resort credits by adding pre and post nights!
If you will be staying 4 nights: $750 Resort Credits will be applied to your room
If you will be staying 5-6 nights: $1,500 in Resort Credits will be applied to your room
**There is a 20% service fee on all resort credits transactions. So for every dollar you spend in Resort Credits, 20 cents will be charged to your room to be paid upon check out (which means you will pay $20 for every $100 in Resort Credits you spend). The service fee can only be paid with cash or credit card. Resort Credits cannot be used to pay your final room bill.
What can I use my Resort Credits for?
Hard Rock Tours:
The Hard Rock also offers some tours different to the excursions One Big Holiday offers. They include tours like:
- Sunset sailing tour
- Visits to local cenotes
- Adventure parks
Spa & Salon:
Indulge yourself with a variety of spa or salon treatments including:
- Deep Tissue massages
- A variety of wraps
- Manicures & Pedicures
- Hair styling & Cuts
Upgrades at Hard Rock:
- Wine Selections at dinner
- Meal Selections (lobster & seafood platters)
- Credits can be used at stores for Cigar Selections